We don’t operate an aged care facility directly in Heidelberg. Our residential aged care home is located a short drive away, making it convenient for Heidelberg families to visit regularly. Many residents come from Heidelberg, and we ensure they remain connected to their local community while receiving personalised care.

Yes, we regularly welcome residents from Heidelberg. Availability can change quickly, especially following hospital discharges from Austin Health or nearby facilities. We encourage families to contact us directly for the most up-to-date information and to discuss urgent placement options if required.

Most Heidelberg families arrange a tour directly. In urgent situations, referrals often come from hospital discharge planners, social workers or GPs within the Austin Hospital precinct. We guide you through the assessment and admission process step by step to make it as smooth as possible.

Our maximum refundable accommodation deposit is $550,000, in line with government regulations. This amount is fully refundable. Families can choose a lump sum, daily payment or combination option. We take the time to explain costs clearly so Heidelberg families feel confident and informed when making decisions.

Absolutely. Many residents continue to visit familiar places such as Burgundy Street cafés, local churches, and community groups. Because we’re only a short drive away, family members can stay involved, and residents can maintain meaningful ties to Heidelberg and surrounding suburbs like Rosanna and Eaglemont.

We’re approximately 15–20 minutes from Austin Hospital in Heidelberg via Lower Plenty Road, depending on traffic. This proximity allows for smoother transitions following hospital stays. We regularly support families navigating discharge planning and can assist with timely admissions when care needs change unexpectedly.

Yes. Families can travel via Heidelberg Station on the Hurstbridge train line and connect by bus to our location. Many visitors also drive, with straightforward access from Burgundy Street and major connecting roads. Being close to Heidelberg makes regular visits practical and manageable.

Yes, maintaining familiarity is important. Residents often continue outings to Burgundy Street cafés or nearby parks when appropriate. Family members frequently take loved ones out for coffee or appointments, helping preserve a sense of independence and normal routine.

Yes. Given Heidelberg’s strong medical hub, many residents have longstanding relationships with specialists, GPs and allied health providers linked to Austin Health. We work collaboratively with external providers to ensure continuity of care wherever possible.

Heidelberg and the wider Banyule area are culturally diverse. Our resident-centred care approach includes understanding language preferences, dietary requirements and cultural traditions. We spend time with families to tailor care plans that reflect each family's background and values, ensuring respectful, personalised support.