Our knowledgable team have answered frequently asked questions to help equip you with all the information you need to make an informed decision.

Oxa Care staff looking through a book with a resident
What safety and hygiene measures protect health services at Oxa Care?

Oxa Care maintains rigorous safety and hygiene protocols to safeguard our health services, including regular sanitation, trained staff, and stringent infection control measures. Your health and safety are our top priorities.

How are health services integrated into residents' daily care plans?

Health services are seamlessly integrated into residents' daily care plans, ensuring their continuous well-being and comfort as part of their overall care.

Are residents involved in healthcare planning and preferences?

We highly encourage residents to actively participate in planning their healthcare and express their preferences, ensuring a personalised approach to their well-being.

Do residents have access to medication and pain relief assistance?

Absolutely, residents have access to professional medication management and pain relief assistance to ensure their well-being and comfort.

Do you offer specialised healthcare for residents with specific medical conditions?

Yes, we provide specialised healthcare services tailored to meet the unique medical conditions and needs of our residents, ensuring comprehensive care.

How does Oxa Care ensure the quality and safety of food?

Food quality and safety are paramount at Oxa Care. Our experienced culinary team follows strict food standards and Australian regulations. We source ingredients carefully, prepare meals with care, and adhere to the highest hygiene and safety standards to ensure residents receive top-quality and safe food.

How does Oxa Care address dietary restrictions?

Oxa Care's catering services take dietary restrictions seriously. Our chefs and nutritionists work closely with residents to create customised meal plans that accommodate their specific dietary needs, whether due to allergies, cultural preferences, or medical requirements.

How often does Oxa Care change its menu?

Oxa Care reviews and updates its menu regularly to ensure variety and freshness. Menus typically change every few months, allowing residents to enjoy various dishes throughout the year.

What cuisine choices does Oxa Care offer?

Oxa Care provides a diverse menu featuring various cuisines to cater to residents' tastes. Our rotating menu includes Australian, Asian, Italian, and other international dishes.

How do these programs contribute to community and social interaction among residents at Oxa Care?

These programs play a pivotal role in fostering a sense of community and social interaction. They create opportunities for residents to connect, share experiences, and build lasting relationships within our supportive community.

Do the programs include fitness activities and cater to residents with different mobility levels?

Our programs encompass fitness activities that are suitable for residents with varying mobility levels. We prioritise inclusivity to ensure everyone can participate.

How frequently are programs scheduled, and what's the resident engagement level?

Programs are scheduled regularly to ensure a dynamic and engaging atmosphere. Our residents actively participate, fostering a high level of engagement and enjoyment.

Can residents request personalised lifestyle programs to match their interests and needs?

Yes, residents can indeed request personalised lifestyle programs that align with their specific interests and needs. We value individuality and tailor our programs accordingly.

Is family participation encouraged in the wellbeing and lifestyle activities?

Absolutely, family participation is highly encouraged in our wellbeing and lifestyle activities. We believe it fosters stronger bonds and enhances the overall experience for our residents.

What are the different levels of aged care accommodation?

Accommodation options for aged care can vary depending on the person’s care needs, preferences, eligibility, and financial situation. 

Those who wish to remain in their own home may opt for home care, where services can include help with everyday tasks, transportation, and nursing care. Retirement villages are another option for seniors who are active and social, as this allows them to live independently within a retirement community. 

Residential aged care homes (such as Oxa Care) provide ongoing help for seniors requiring a higher level of care and assistance with daily activities. They have a team of care staff, nurses, and allied health professionals to ensure each resident receives the necessary care. Many facilities also offer dementia support, palliative care, and respite care.

Do you have any aged care accommodation vacancies?

Yes we have room vacancies for residential care, respite care, and emergency placements. Please get in touch with our team, who will be able to take you through the next steps.

Do you offer rooms for married couples?

Yes, our spacious rooms can accommodate married couples - reach out to our friendly team to enquire about availability.

How much do most nursing homes cost a month?

Many aged care homes charge a comparable rate, as fees are capped by industry regulations. The difference then lies in the facility, care staff, inclusions, and services. At Oxa Care, we aim to deliver more value and a better experience for our residents and their families at a similar cost to other aged care homes.

What is the difference between DAP and RAD?

These two payment options determine how accommodation fees are structured and paid. 

DAP (Daily Accommodation Payment) is a rental-style payment paid daily to the aged care facility and does not require an upfront lump sum payment. The amount of DAP is calculated based on the interest rate set by the Australian government and the RAD amount divided by the number of days in the year. 

RAD (Refundable Accommodation Deposit) is a lump-sum deposit paid upfront to the aged care facility. The resident can pay the full RAD upfront, or they can opt for a combination of a lump sum and a DAP, which is the interest on any unpaid portion of the RAD. The RAD is refunded to the resident or their estate when they leave the aged care facility.

What do I need to bring?

There’s no need to bring anything on the tour - this is just a chance for you to see the facility and ask your facilitator any questions about life at Oxa Care.

What if I’m not available for any of the tour time slots?

We can organise a tour after-hours if that works better for you. Call us on 1300 584 805 or email our friendly team and we’ll help you find a time that suits.

How long does the tour last?

Tours typically last around 30 minutes. During this time, we’ll take you around the facility and answer any questions you have.

What should you look for when researching respite aged care homes?

When looking for a facility that offers respite services, we recommend considering the following: 

  • Location - Many families choose an aged care home that is conveniently located close by as they are familiar with the area and can visit easily.
  • Tour - Having the option to view the facility gives you the opportunity to ask any questions and see if it would be a good fit.
  • Care needs - Check to make sure that the facility is equipped to deal with the resident’s needs, especially if they have a medical condition or cognitive impairment. 
  • Services - Understanding the services and amenities available to respite residents is important - for example, can they access the lifestyle activities and health practitioners?
What are the benefits of respite care?

Caregiving can be physically and emotionally demanding, leading to burnout and stress if left unmanaged. Our respite packages offer caregivers a much-needed break, allowing them to rest, recharge, and maintain their own wellbeing.

For the resident, respite is a wonderful way to experience community living while receiving support tailored to their care needs. This helps to reduce isolation and improve mental health. Another benefit is that respite care is flexible, so you can choose the duration of stay and explore permanent residential care without making a long-term commitment.

How long can you stay as a respite resident?

At Oxa, respite residents can stay with us from two weeks to a longer period of time, depending on their needs and room availability. Residents receiving the government subsidy are eligible to take 63 respite care days each financial year, which can be extended by three weeks if approved by ACAT.

Our friendly care staff can discuss the length of stay during your initial meeting to make sure the resident’s needs are fully catered for.

Why might someone need respite care?

Respite care is a flexible and valuable solution that is beneficial for both caregivers and older people with care needs. For caregivers, respite provides temporary relief so you can take a break and prioritise your own needs and mental health. Other reasons for choosing respite are if an older person is recovering from surgery or an illness and needs extra support.

What is the difference between home care and residential aged care?

The key difference between home care and residential aged care is that home care services are provided in the individual’s home, whereas residential care services are provided in a communal care facility. In residential care, clients typically require a higher level of support and may have more complex care needs. It’s a suitable option for those who are no longer able to live independently due to health or mobility issues.

While both options provide services tailored to the individual's care needs, aged care homes typically offer a higher level of care and support, including accommodation, meals, nursing care, social activities, and medical services.

Who is eligible for residential aged care?

Eligibility for residential aged care is determined through an Aged Care Assessment, which assesses an individual's care needs and placement suitability. You generally need to meet the following eligibility requirements:

  • Be aged 65 or older
  • Have Australian citizenship or permanent residency
  • Undergo a care needs assessment to determine whether you need the level of care provided in an aged care facility
  • Have the capacity to pay or contribute (depending on your financial situation)
  • Be living in Australia when you apply for residential aged care services

There are some exemptions that may apply - contact your local aged care assessment team who will be able to help.

I am ready to move in - do you have availability?

We’re so pleased to hear that you have chosen Oxa Care for your new home. Please contact our friendly team who will be able to advise you on vacancies and next steps.

How can prospective residents apply?

First, our facility manager will invite you to an interview and complete a pre-admission questionnaire. This helps clarify financial and other considerations that impact the admission. We can provide you or your family member with a copy after completion. We’ll also give you an Application for Admission which is a more comprehensive document that provides us with all details we need before offering you a place at Oxa Care. Please complete and return as soon as possible.

What do you mean by a “resident-centred care” approach?

Our resident-centred care philosophy means that we identify and fulfil the needs of every resident and treat them with compassion, dignity, and respect at all times. 

We achieve this by conducting an in-depth assessment with the resident, before developing a custom, personalised care plan. We don’t use templates or a one-size-fits-all solution; instead, we spend time with each resident and their family to truly understand their likes, dislikes, and preferences so we can tailor-make a program just for them.

How does your pricing compare to other residential aged care homes in Melbourne?

At Oxa, we pride ourselves on delivering significantly more value and a better residential experience at a comparable price. Our premium services don’t come with a premium price tag; instead, our costs are on par with industry averages, which means you get extra benefits and high-quality services at a comparable rate to other residential aged care homes in Melbourne. 

We offer three payment types to suit different financial needs and our pricing is negotiable. Our team is happy to discuss pricing with you to find the best option for you or your loved one.

Still have questions?

Our care team are here to answer any questions you might have. Contact us, and we’ll get back to you soon.

Our location
513 High St, Epping VIC 3076
Get directions03 8402 0809

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