Why Multicultural Aged Care matters

Australia is one of the most culturally diverse countries in the world, and our ageing population reflects that richness. Providing multicultural aged care services ensures older people can continue living with dignity, identity and belonging.

1 in 3 older Australians were born overseas

According to the Australian Institute of Health and Welfare, a significant proportion of older Australians were born outside the country, highlighting the importance of culturally sensitive care.

More than 300 languages are spoken across Australian homes

With such linguistic diversity, it’s essential that aged care providers support residents in their first language to build trust and comfort.

Nearly half of Australians have a parent born overseas

This diversity means many families seek aged care facilities that honour traditions, festivals, and cultural practices passed down through generations.

Nurse checking an elderly woman’s blood pressure in a comfortable care home setting.

Explore care by culture

Every resident brings a unique story, shaped by language, food, traditions and family values. Our multicultural aged care services ensure these stories continue to be celebrated, with care plans tailored to each cultural background. By offering communities where diversity is respected, we help residents feel secure, valued and at home.

At Oxa Care, families can choose from a range of culturally specific care options. Explore our communities below to see how we celebrate culture in aged care while providing safe, professional support.

Cultural communities we support

How OxaCare supports diverse backgrounds

At Oxa Care, we design services that honour identity and promote inclusion, guided by the Centre for Cultural Diversity in Ageing.

Bilingual and culturally aware staff

Our team includes bilingual staff and trained interpreters who make communication natural and reassuring. This ensures residents can express themselves in their preferred language, building confidence and trust.

Culturally familiar meals

Food is at the heart of cultural identity. We offer meals that reflect residents’ traditions, with vegetarian, halal, or festival-inspired options that make mealtimes joyful and inclusive.

Spiritual and religious practices supported

We respect diverse beliefs and provide space and time for prayer, meditation, or worship. Our team also connects residents with local faith communities to support their spiritual well-being.

Cultural celebrations and rituals

Festivals, holidays and cultural events are celebrated with music, food and family involvement. These rituals provide a sense of belonging and help keep traditions alive within the home.

Familiar music and entertainment

From cultural music to films, games and storytelling, we integrate entertainment that feels familiar. These activities spark joy, create connection, and support memory. 

Family-involved care planning

Families are partners in care, contributing to decisions about routines, meals, and traditions. This collaborative approach ensures that every care plan reflects the cultural needs of the aged care community.

Connection to community

Oxa Care builds strong links with cultural, religious, and local groups so residents can continue to enjoy traditions, events, and friendships beyond our home.

Multicultural celebration at an aged care home with performers in vibrant traditional Indian attire dancing for elderly residents.

Cultural groups & associations

We partner with community organisations such as the Ethnic Communities’ Council of Victoria to promote cultural diversity in aged care and ensure residents have a voice in their communities. These partnerships also bring cultural programs, performances and activities into our home.

Religious organisations

Faith is central to many older Australians’ lives. We collaborate with local churches, temples, and mosques so residents can participate in worship or enjoy visits from spiritual leaders who provide comfort and connection.

Multicultural dining experience at an aged care home, with staff serving diverse meals to residents.

Local community events

From cultural festivals to seniors’ gatherings, residents are encouraged to join local celebrations. Our team supports outings to community events so residents can remain active, social and connected to Melbourne’s diverse cultural life.

Where family matters

At Oxa Care, we understand that aged care is a family journey. That’s why we work closely with relatives to honour cultural values, share important decisions, and celebrate meaningful traditions together. Your stories, presence, and support help us create care that feels like home.

We support families to:

  • Visit often – Flexible visiting hours and welcoming spaces ensure families can spend quality time together whenever it suits.
  • Be part of care planning – Families are encouraged to collaborate with our team, shaping care goals that reflect cultural needs and personal preferences.
  • Celebrate together – From birthdays to cultural festivals, we invite families to join celebrations and create shared moments with loved ones.
Joyful elderly woman raising her arm while smiling with two multicultural aged care staff members, showing community and support.

Speak to someone who understands your culture

Talk to our team today about how our multicultural aged care services can create a home where your loved one feels truly understood.

Oxa Care's luxurious foyer

Our accreditations & recognition

Families trust us for our culturally inclusive approach and our proven record of excellence in aged care. Data from My Aged Care confirms our standing among Melbourne’s best, reflecting resident experience and independent accreditation. 

#1

#1 in Epping

Of aged care facility for “resident experience”

1.26%

Top 1.26% of Melbourne

Of aged care facilities for “resident experience”

2 years

Awarded 2 extra years

Of accreditation by the Aged Care Quality & Safety Commission

+50%

+50% bigger rooms

On average out of 450 rooms in 148 Melbourne aged care facilities

Oxa Care residents exercising with resistance bands

Hear from our residents and family members

Mum moved into OxaCare a few months ago and it already feels like home. The staff greet her in ways that reflect her culture, they cook meals she actually enjoys, and they involve us in everything. It’s the little things—like playing her favourite music—that show how much they care.

Maria Bellini

Family Member

A home that feels like yours

At OxaCare, we’ve created a space where Italian language, traditions, and community are part of daily life. From the people you meet to the meals, music, and spiritual moments you share, everything is designed to feel familiar—just like home. Here’s how we bring Italian culture into everything we do:

Strong cultural resident community

Many of our residents come from diverse cultural backgrounds, creating a warm environment where shared traditions, stories, and languages bring people closer together. Friendships form easily when culture is celebrated every day.

Language & culture every day

Whether through bilingual staff, community language support, or cultural activities, we integrate heritage into daily life. Music, food, and faith practices ensure residents feel respected and understood.

Close to local cultural hubs

Our home is located near cultural centres and places of worship, making it simple for residents to stay connected. This helps them maintain spiritual and community ties while enjoying the security of residential care.

Care that respects heritage

Our team is trained in cultural awareness to deliver personalised care honouring tradition, family dynamics and individual spiritual needs. This approach makes our home welcoming to people from all walks of life.

Happy resident sitting and smiling
Our process

Getting started on your care journey

Book a tour

Take a guided tour of our home, meet our staff, and explore furnished suites, shared spaces, and lifestyle areas. This is the best way to see how we combine culture and care.

Complete and application form

Once you’re ready to proceed, complete our application form with the required details. We’ll guide you through every step to make the process smooth and stress-free.

Work through the pre-admission checklist

Our pre-admission process includes a conversation with our care team to understand cultural preferences, health needs, and daily routines. This ensures your care plan is tailored from day one.

Settle in

On arrival, our team helps personalise each resident’s room and routine, whether that’s through familiar meals, family photos, or cultural touches that make the space feel like home.

Why residents and their families choose Oxa Care

Ranked in the top 1.26% of Melbourne aged care facilities for resident experience, our home is trusted for the everyday compassion and inclusivity we bring to care.

Frequently asked questions

Residential aged care can be a huge step for families and loved ones. Here are some of the most commonly asked questions about our aged care residential services. 

Can I hear from other residents?

What is the difference between DAP and RAD?

How much does aged care usually cost?

Can couples or family members live together?

Do you have any multicultural aged care accommodation vacancies?

What are the different levels of aged care accommodation?

Keep up with news and events 

Stay informed and engaged with our vibrant community by reading the articles below.

What are aged care quality standards?

Our care experts explain the 8 aged care quality standards, and how they protect your safety, dignity and autonomy. Learn about the care your entitled to.
Read more
Angela Yang
Angela Yang
Jan 14, 2025
•
10 min read
Oxa resident talking to a nurse

Pre-planning Discussions With Your Parents

Read our list of conversation starters to help make sure your parents and loved one’s wishes are clear to the family.
Read more
Andre Badro
Andre Badro
Mar 31, 2023
•
4.5 min read
Elderly lady and her daughter going through a folder with an Oxa Care employee

Top 5 Things You Need To Do Prior To A Loved One Going Into Care

For those who have the time to plan for this new chapter, some very simple steps can make the decision-making process much less stressful.
Read more
Caroline Trinchera
Caroline Trinchera
Apr 6, 2023
•
5 min read

What’s new at Oxa Care

Keep up with news, helpful information, and recent updates from the Oxa Care community.

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Questions to ask when visiting an aged care home.

An aged care tour is an opportunity to look beyond the building itself. Ask how individual care needs are assessed, what activities are available, how meals are managed and how families are kept involved in a resident's care.

It can also help to observe the atmosphere and interactions between residents and staff. Families considering aged care in Epping are welcome to learn more about the care and support available at Oxa Care.

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Meaningful activities are different for everyone

An activity that one resident enjoys may hold little interest for another. That's why meaningful aged care activities should consider people's hobbies, abilities, backgrounds and personal preferences rather than taking a one-size-fits-all approach.

From social activities to quieter individual interests, providing different ways to participate can help residents remain engaged and connected with the things they enjoy.

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Supporting independence in residential aged care

Receiving additional care does not mean giving up independence. The right support can help older Australians continue making everyday choices, participating in activities and doing the things they are comfortably able to do.

Oxa Care takes a person-centred approach to residential aged care, supporting residents according to their individual abilities, preferences and care requirements.

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Why personalised care plans matter

No two people enter aged care with exactly the same health needs, routines, interests or personal preferences. A personalised care plan helps ensure these individual requirements remain central to the support a resident receives.

At Oxa Care, we work to understand each resident as an individual, allowing care and everyday support to respond to their changing needs while respecting their choices and independence.

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What can you bring for a respite care stay?

Preparing familiar personal items can help make a short-term respite care stay feel more comfortable. Clothing, toiletries, photographs and other everyday belongings can all help create a greater sense of familiarity.

Families should also speak with the care provider beforehand about medications, mobility equipment and any individual care requirements so appropriate support can be arranged from the beginning of the stay.

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Staying socially connected as we age

Social connection remains important throughout later life. Sharing meals, joining activities and spending time with others can provide companionship, enjoyment and a valuable sense of belonging.

Residential aged care can provide regular opportunities for social interaction while allowing residents to participate according to their own interests and preferences. At Oxa Care, meaningful connection is an important part of everyday life.

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Creating familiar routines for people living with dementia.

Familiarity can be particularly valuable for people living with dementia. Consistent routines around meals, activities, personal care and rest can provide reassurance while helping residents remain engaged in everyday life.

Our approach to dementia care recognises that every person's experience is different. Oxa Care provides individualised support based on each resident's needs, preferences and personal history.

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Respite care can support the whole family

Caring for an older family member can be rewarding, but carers also need opportunities to rest and attend to their own health, family responsibilities or other commitments.

Respite care provides temporary residential support in a safe and welcoming environment while giving regular carers time away from their caring responsibilities. Oxa Care provides respite care for Melbourne families, with personalised support throughout each resident's stay.

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Helping a loved one settle into residential aged care.

Moving into residential aged care is a significant change, and having familiar belongings, regular family visits and a consistent daily routine can help make the transition more comfortable.

At Oxa Care, we take the time to understand each resident's preferences, routines and individual care needs, helping them feel comfortable and supported as they settle into their new surroundings.

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Choosing aged care in Epping

Choosing an aged care home is an important decision for both older Australians and their families. Beyond the level of care provided, families may want to consider the environment, available activities, approach to meals and how individual preferences are incorporated into everyday life.

For families looking for aged care in Epping, Oxa Care provides personalised residential care in a welcoming community where residents are supported according to their individual needs.

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Understanding aged care fees

Many families have questions about aged care fees when considering residential care. Costs can vary depending on the type of accommodation, services provided and individual financial circumstances.

Speaking with an experienced aged care provider can help families better understand available options and make informed decisions with confidence.

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Understanding aged care standards

Australia's aged care standards help ensure providers deliver safe, high-quality and person-centred care. They cover important areas including dignity, clinical care, nutrition, communication and continuous improvement.

Oxa Care is committed to maintaining high standards while supporting every resident with compassion and respect.

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Healthy ageing starts with daily wellbeing

Healthy ageing involves staying physically active, socially connected and mentally engaged while receiving the right level of support as needs change. Regular exercise, nutritious meals and meaningful social interaction all contribute to improved quality of life.

Oxa Care encourages healthy ageing through personalised care and engaging lifestyle programs.

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What Is short-term respite care?

Short term respite care provides temporary accommodation and professional support for older Australians while their regular carers take a well-earned break or attend to other commitments.

Residents receive personalised care, nutritious meals and access to daily activities within a welcoming community at Oxa Care.

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Understanding palliative care

Palliative care focuses on improving quality of life for people living with serious illness by providing comfort, symptom management and emotional support. Care is personalised to meet the needs of both residents and their families.

Oxa Care provides compassionate palliative care in a respectful and supportive environment.

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How occupational therapy supports older Australians

Occupational therapy aged care services help residents maintain independence by supporting mobility, daily living skills and participation in meaningful activities. Therapy programs are tailored to each person's abilities and goals.

At Oxa Care, resident wellbeing remains at the centre of every care plan.

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The benefits of diversional therapy

Diversional therapy encourages residents to stay mentally, socially and physically active through meaningful activities tailored to their interests and abilities. Programs may include music, art, gardening, games and group activities that support overall wellbeing.

Oxa Care values engaging lifestyle programs that help residents enjoy each day.

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Supporting people living with dementia

Quality dementia care focuses on maintaining independence, providing familiar routines and creating a safe, supportive environment. Individualised care plans help residents remain comfortable while supporting their physical, emotional and cognitive wellbeing.

Oxa Care delivers compassionate dementia support tailored to each resident's needs.

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When is respite care the right choice?

Respite care Melbourne families rely on provides short-term support when a primary carer needs a break, is travelling or recovering from illness. It also gives older Australians the opportunity to experience residential care before making longer-term decisions.

Oxa Care offers flexible respite care in a welcoming and supportive environment.

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What is residential aged care?

Residential aged care provides ongoing accommodation, personal support and nursing care for older Australians who require assistance with everyday living. Residents benefit from tailored care plans, nutritious meals, social activities and access to qualified healthcare professionals.

Oxa Care provides compassionate residential aged care in Epping, supporting residents with dignity, comfort and personalised care.

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