Domande frequenti

Oxa Care maintains rigorous safety and hygiene protocols to safeguard our health services, including regular sanitation, trained staff, and stringent infection control measures. Your health and safety are our top priorities.

Health services are seamlessly integrated into residents' daily care plans, ensuring their continuous well-being and comfort as part of their overall care.

We highly encourage residents to actively participate in planning their healthcare and express their preferences, ensuring a personalised approach to their well-being.

Absolutely, residents have access to professional medication management and pain relief assistance to ensure their well-being and comfort.

Yes, we provide specialised healthcare services tailored to meet the unique medical conditions and needs of our residents, ensuring comprehensive care.

Food quality and safety are paramount at Oxa Care. Our experienced culinary team follows strict food standards and Australian regulations. We source ingredients carefully, prepare meals with care, and adhere to the highest hygiene and safety standards to ensure residents receive top-quality and safe food.

Oxa Care's catering services take dietary restrictions seriously. Our chefs and nutritionists work closely with residents to create customised meal plans that accommodate their specific dietary needs, whether due to allergies, cultural preferences, or medical requirements.

Oxa Care reviews and updates its menu regularly to ensure variety and freshness. Menus typically change every few months, allowing residents to enjoy various dishes throughout the year.

Oxa Care provides a diverse menu featuring various cuisines to cater to residents' tastes. Our rotating menu includes Australian, Asian, Italian, and other international dishes.

Questi programmi svolgono un ruolo fondamentale nel promuovere il senso di comunità e l'interazione sociale. Offrono ai residenti l'opportunità di entrare in contatto, condividere esperienze e costruire relazioni durature all'interno della nostra comunità solidale.

I nostri programmi comprendono attività fisiche adatte a residenti con diversi livelli di mobilità. Diamo priorità all'inclusività per garantire che tutti possano partecipare.

I programmi sono organizzati regolarmente per garantire un'atmosfera dinamica e coinvolgente. I nostri residenti partecipano attivamente, favorendo un alto livello di coinvolgimento e divertimento.

Sì, i residenti possono richiedere programmi personalizzati in linea con i propri interessi e bisogni specifici. Apprezziamo l'individualità e adattiamo i nostri programmi di conseguenza.

Certamente, la partecipazione della famiglia è fortemente incoraggiata nelle nostre attività dedicate al benessere e allo stile di vita. Crediamo che ciò contribuisca a rafforzare i legami e a migliorare l'esperienza complessiva dei nostri residenti.

Accommodation options for aged care can vary depending on the person’s care needs, preferences, eligibility, and financial situation. 

Those who wish to remain in their own home may opt for home care, where services can include help with everyday tasks, transportation, and nursing care. Retirement villages are another option for seniors who are active and social, as this allows them to live independently within a retirement community. 

Residential aged care homes (such as Oxa Care) provide ongoing help for seniors requiring a higher level of care and assistance with daily activities. They have a team of care staff, nurses, and allied health professionals to ensure each resident receives the necessary care. Many facilities also offer dementia support, palliative care, and respite care.

Yes we have room vacancies for residential care, respite care, and emergency placements. Please get in touch with our team, who will be able to take you through the next steps.

Yes, our spacious rooms can accommodate married couples - reach out to our friendly team to enquire about availability.

Many aged care homes charge a comparable rate, as fees are capped by industry regulations. The difference then lies in the facility, care staff, inclusions, and services. At Oxa Care, we aim to deliver more value and a better experience for our residents and their families at a similar cost to other aged care homes.

These two payment options determine how accommodation fees are structured and paid. 

DAP (Daily Accommodation Payment) is a rental-style payment paid daily to the aged care facility and does not require an upfront lump sum payment. The amount of DAP is calculated based on the interest rate set by the Australian government and the RAD amount divided by the number of days in the year. 

RAD (Refundable Accommodation Deposit) is a lump-sum deposit paid upfront to the aged care facility. The resident can pay the full RAD upfront, or they can opt for a combination of a lump sum and a DAP, which is the interest on any unpaid portion of the RAD. The RAD is refunded to the resident or their estate when they leave the aged care facility.

There’s no need to bring anything on the tour - this is just a chance for you to see the facility and ask your facilitator any questions about life at Oxa Care.

We can organise a tour after-hours if that works better for you. Call us on 1300 584 805 or email our friendly team and we’ll help you find a time that suits.

Tours typically last around 30 minutes. During this time, we’ll take you around the facility and answer any questions you have.

Quando si cerca una struttura che offra servizi di sollievo, consigliamo di considerare quanto segue: 

• Posizione - Molte famiglie scelgono una casa di riposo situata in una posizione comoda, poiché conoscono bene la zona e possono recarsi facilmente a trovare i propri cari.
• Visita guidata - La possibilità di visitare la struttura ti offre l'opportunità di porre domande e valutare se è adatta alle tue esigenze.
• Esigenze di assistenza - Verificare che la struttura sia attrezzata per soddisfare le esigenze dei residenti, soprattutto se affetti da patologie mediche o disturbi cognitivi. 
• Servizi - È importante comprendere i servizi e le strutture a disposizione dei residenti temporanei: ad esempio, possono accedere alle attività ricreative e ai professionisti sanitari?

Prendersi cura di una persona può essere fisicamente ed emotivamente impegnativo e, se non gestito correttamente, può portare a esaurimento e stress. I nostri pacchetti di assistenza offrono ai caregiver una pausa indispensabile, consentendo loro di riposarsi, ricaricarsi e mantenere il proprio benessere.

Per il residente, il servizio di assistenza temporanea è un modo meraviglioso per sperimentare la vita in comunità ricevendo al contempo un sostegno personalizzato in base alle proprie esigenze di assistenza. Ciò contribuisce a ridurre l'isolamento e a migliorare la salute mentale. Un altro vantaggio è che l'assistenza temporanea è flessibile, quindi è possibile scegliere la durata del soggiorno e valutare l'assistenza residenziale permanente senza assumersi un impegno a lungo termine.

Presso Oxa, i residenti in regime di sollievo possono soggiornare da noi da due settimane a periodi più lunghi, a seconda delle loro esigenze e della disponibilità di camere. I residenti che ricevono il sussidio governativo hanno diritto a 63 giorni di assistenza di sollievo per ogni anno finanziario, che possono essere estesi di tre settimane se approvati dall'ACAT.

Il nostro personale di assistenza cordiale può discutere la durata del soggiorno durante il primo incontro per assicurarsi che le esigenze del residente siano pienamente soddisfatte.

L'assistenza di sollievo è una soluzione flessibile e preziosa, vantaggiosa sia per chi presta assistenza che per gli anziani che necessitano di cure. Per chi presta assistenza, l'assistenza di sollievo offre un sollievo temporaneo che consente di prendersi una pausa e dare priorità alle proprie esigenze e alla propria salute mentale. Altri motivi per scegliere l'assistenza di sollievo sono il recupero di un anziano dopo un intervento chirurgico o una malattia e la necessità di un sostegno supplementare.

The key difference between home care and residential aged care is that home care services are provided in the individual’s home, whereas residential care services are provided in a communal care facility. In residential care, clients typically require a higher level of support and may have more complex care needs. It’s a suitable option for those who are no longer able to live independently due to health or mobility issues.

While both options provide services tailored to the individual's care needs, aged care homes typically offer a higher level of care and support, including accommodation, meals, nursing care, social activities, and medical services.

Eligibility for residential aged care is determined through an Aged Care Assessment, which assesses an individual's care needs and placement suitability. You generally need to meet the following eligibility requirements:

• Be aged 65 or older
• Have Australian citizenship or permanent residency
• Undergo a care needs assessment to determine whether you need the level of care provided in an aged care facility
• Have the capacity to pay or contribute (depending on your financial situation)
• Be living in Australia when you apply for residential aged care services

There are some exemptions that may apply - contact your local aged care assessment team who will be able to help.

We’re so pleased to hear that you have chosen Oxa Care for your new home. Please contact our friendly team who will be able to advise you on vacancies and next steps.

First, our facility manager will invite you to an interview and complete a pre-admission questionnaire. This helps clarify financial and other considerations that impact the admission. We can provide you or your family member with a copy after completion. We’ll also give you an Application for Admission which is a more comprehensive document that provides us with all details we need before offering you a place at Oxa Care. Please complete and return as soon as possible.

Our resident-centred care philosophy means that we identify and fulfil the needs of every resident and treat them with compassion, dignity, and respect at all times. 

We achieve this by conducting an in-depth assessment with the resident, before developing a custom, personalised care plan. We don’t use templates or a one-size-fits-all solution; instead, we spend time with each resident and their family to truly understand their likes, dislikes, and preferences so we can tailor-make a program just for them.

At Oxa, we pride ourselves on delivering significantly more value and a better residential experience at a comparable price. Our premium services don’t come with a premium price tag; instead, our costs are on par with industry averages, which means you get extra benefits and high-quality services at a comparable rate to other residential aged care homes in Melbourne. 

We offer three payment types to suit different financial needs and our pricing is negotiable. Our team is happy to discuss pricing with you to find the best option for you or your loved one.