Mistoqsijiet Frekwenti

Answers to Common Questions

Our knowledgeable team have answered frequently asked questions to help equip you with all the information you need to make an informed decision.

L-istaff ta’ Oxa Care jħares lejn ktieb ma’ resident

Common Questions About Oxacare Services

Liema miżuri ta' sigurtà u iġjene jipproteġu s-servizzi tas-saħħa f'Oxa Care?

Oxa Care żżomm protokolli rigorużi ta' sigurtà u iġjene biex tissalvagwardja s-servizzi tas-saħħa tagħna, inkluż sanità regolari, staff imħarreġ, u miżuri stretti ta' kontroll tal-infezzjonijiet. Saħħtek u s-sigurtà tiegħek huma l-prijoritajiet ewlenin tagħna.

Kif huma integrati s-servizzi tas-saħħa fil-pjanijiet tal-kura ta' kuljum tar-residenti?

Is-servizzi tas-saħħa huma integrati bla xkiel fil-pjanijiet tal-kura ta' kuljum tar-residenti, u b'hekk jiżguraw il-benesseri u l-kumdità kontinwi tagħhom bħala parti mill-kura ġenerali tagħhom.

Ir-residenti huma involuti fl-ippjanar u l-preferenzi tal-kura tas-saħħa?

Inħeġġu ħafna lir-residenti biex jipparteċipaw b'mod attiv fl-ippjanar tal-kura tas-saħħa tagħhom u jesprimu l-preferenzi tagħhom, filwaqt li niżguraw approċċ personalizzat għall-benesseri tagħhom.

Ir-residenti għandhom aċċess għal mediċini u assistenza biex itaffu l-uġigħ?

Assolutament, ir-residenti għandhom aċċess għal immaniġġjar professjonali tal-mediċini u assistenza biex itaffu l-uġigħ biex jiżguraw il-benesseri u l-kumdità tagħhom.

Toffru kura tas-saħħa speċjalizzata għal residenti b'kundizzjonijiet mediċi speċifiċi?

Iva, nipprovdu servizzi speċjalizzati tal-kura tas-saħħa mfassla biex jissodisfaw il-kundizzjonijiet u l-bżonnijiet mediċi uniċi tar-residenti tagħna, u b'hekk niżguraw kura komprensiva.

How does Oxa Care ensure the quality and safety of food?

Food quality and safety are paramount at Oxa Care. Our experienced culinary team follows strict food standards and Australian regulations. We source ingredients carefully, prepare meals with care, and adhere to the highest hygiene and safety standards to ensure residents receive top-quality and safe food.

How does Oxa Care address dietary restrictions?

Oxa Care's catering services take dietary restrictions seriously. Our chefs and nutritionists work closely with residents to create customised meal plans that accommodate their specific dietary needs, whether due to allergies, cultural preferences, or medical requirements.

How often does Oxa Care change its menu?

Oxa Care reviews and updates its menu regularly to ensure variety and freshness. Menus typically change every few months, allowing residents to enjoy various dishes throughout the year.

What cuisine choices does Oxa Care offer?

Oxa Care provides a diverse menu featuring various cuisines to cater to residents' tastes. Our rotating menu includes Australian, Asian, Italian, and other international dishes.

Kif jikkontribwixxu dawn il-programmi għall-interazzjoni komunitarja u soċjali fost ir-residenti f'Oxa Care?

Dawn il-programmi għandhom rwol kruċjali fit-trawwim ta’ sens ta’ komunità u interazzjoni soċjali. Joħolqu opportunitajiet għar-residenti biex jikkonnettjaw, jaqsmu esperjenzi, u jibnu relazzjonijiet dejjiema fi ħdan il-komunità ta’ appoġġ tagħna.

Il-programmi jinkludu attivitajiet ta' saħħa u jaħsbu għal residenti b'livelli differenti ta' mobilità?

Il-programmi tagħna jinkludu attivitajiet ta’ fitness li huma adattati għal residenti b’livelli ta’ mobilità differenti. Nagħtu prijorità lill-inklużività biex niżguraw li kulħadd ikun jista’ jipparteċipa.

Kemm-il darba jiġu skedati l-programmi, u x'inhu l-livell ta' involviment tar-residenti?

Il-programmi huma skedati regolarment biex jiżguraw atmosfera dinamika u interessanti. Ir-residenti tagħna jipparteċipaw b'mod attiv, u jrawmu livell għoli ta' involviment u divertiment.

Ir-residenti jistgħu jitolbu programmi ta’ stil ta’ ħajja personalizzati li jaqblu mal-interessi u l-bżonnijiet tagħhom?

Iva, ir-residenti jistgħu tabilħaqq jitolbu programmi ta’ stil ta’ ħajja personalizzati li jkunu allinjati mal-interessi u l-bżonnijiet speċifiċi tagħhom. Aħna napprezzaw l-individwalità u nfasslu l-programmi tagħna skont dan.

Il-parteċipazzjoni tal-familja hija mħeġġa fl-attivitajiet ta’ benesseri u stil ta’ ħajja?

Assolutament, il-parteċipazzjoni tal-familja hija mħeġġa ħafna fl-attivitajiet tagħna ta’ benesseri u stil ta’ ħajja. Aħna nemmnu li trawwem rabtiet aktar b’saħħithom u ttejjeb l-esperjenza ġenerali għar-residenti tagħna.

X'inhuma l-livelli differenti ta' akkomodazzjoni għall-kura tal-anzjani?

Accommodation options for aged care can vary depending on the person’s care needs, preferences, eligibility, and financial situation. 

Those who wish to remain in their own home may opt for home care, where services can include help with everyday tasks, transportation, and nursing care. Retirement villages are another option for seniors who are active and social, as this allows them to live independently within a retirement community. 

Residential aged care homes (such as Oxa Care) provide ongoing help for seniors requiring a higher level of care and assistance with daily activities. They have a team of care staff, nurses, and allied health professionals to ensure each resident receives the necessary care. Many facilities also offer dementia support, palliative care, and respite care.

Do you have any aged care accommodation vacancies?

Yes we have room vacancies for residential care, respite care, and emergency placements. Please get in touch with our team, who will be able to take you through the next steps.

Do you offer rooms for married couples?

Yes, our spacious rooms can accommodate married couples - reach out to our friendly team to enquire about availability.

How much do most nursing homes cost a month?

Many aged care homes charge a comparable rate, as fees are capped by industry regulations. The difference then lies in the facility, care staff, inclusions, and services. At Oxa Care, we aim to deliver more value and a better experience for our residents and their families at a similar cost to other aged care homes.

What is the difference between DAP and RAD?

These two payment options determine how accommodation fees are structured and paid. 

DAP (Daily Accommodation Payment) is a rental-style payment paid daily to the aged care facility and does not require an upfront lump sum payment. The amount of DAP is calculated based on the interest rate set by the Australian government and the RAD amount divided by the number of days in the year. 

RAD (Refundable Accommodation Deposit) is a lump-sum deposit paid upfront to the aged care facility. The resident can pay the full RAD upfront, or they can opt for a combination of a lump sum and a DAP, which is the interest on any unpaid portion of the RAD. The RAD is refunded to the resident or their estate when they leave the aged care facility.

X'għandi bżonn inġib?

M'hemmx bżonn li ġġib xejn miegħek għat-tour - din hija biss opportunità għalik biex tara l-faċilità u tistaqsi lill-faċilitatur tiegħek kwalunkwe mistoqsija dwar il-ħajja f'Oxa Care.

Xi ngħidu jekk ma nkunx disponibbli għal xi wieħed mill-ħinijiet tat-tour?

Nistgħu norganizzaw tour wara l-ħinijiet tax-xogħol jekk dan jaqbel aħjar għalik. Ċemplilna fuq 1300 584 805 jew ibgħat email lit-tim amikevoli tagħna u aħna ngħinuk issib ħin li jaqbillek.

Kemm idum it-tour?

It-tours tipikament idumu madwar 30 minuta. Matul dan iż-żmien, se nieħduk madwar il-faċilità u nwieġbu kwalunkwe mistoqsija li għandek.

What should you look for when researching respite aged care homes?

When looking for a facility that offers respite services, we recommend considering the following: 

  • Location - Many families choose an aged care home that is conveniently located close by as they are familiar with the area and can visit easily.
  • Tour - Having the option to view the facility gives you the opportunity to ask any questions and see if it would be a good fit.
  • Care needs - Check to make sure that the facility is equipped to deal with the resident’s needs, especially if they have a medical condition or cognitive impairment. 
  • Services - Understanding the services and amenities available to respite residents is important - for example, can they access the lifestyle activities and health practitioners?
What are the benefits of respite care?

Caregiving can be physically and emotionally demanding, leading to burnout and stress if left unmanaged. Our respite packages offer caregivers a much-needed break, allowing them to rest, recharge, and maintain their own wellbeing.

For the resident, respite is a wonderful way to experience community living while receiving support tailored to their care needs. This helps to reduce isolation and improve mental health. Another benefit is that respite care is flexible, so you can choose the duration of stay and explore permanent residential care without making a long-term commitment.

How long can you stay as a respite resident?

At Oxa, respite residents can stay with us from two weeks to a longer period of time, depending on their needs and room availability. Residents receiving the government subsidy are eligible to take 63 respite care days each financial year, which can be extended by three weeks if approved by ACAT.

Our friendly care staff can discuss the length of stay during your initial meeting to make sure the resident’s needs are fully catered for.

Why might someone need respite care?

Respite care is a flexible and valuable solution that is beneficial for both caregivers and older people with care needs. For caregivers, respite provides temporary relief so you can take a break and prioritise your own needs and mental health. Other reasons for choosing respite are if an older person is recovering from surgery or an illness and needs extra support.

X'inhi d-differenza bejn il-kura fid-dar u l-kura residenzjali tal-anzjani?

Id-differenza ewlenija bejn il-kura fid-dar u l-kura residenzjali għall-anzjani hija li s-servizzi tal-kura fid-dar jingħataw fid-dar tal-individwu, filwaqt li s-servizzi tal-kura residenzjali jingħataw f'faċilità ta' kura komunali. Fil-kura residenzjali, il-klijenti tipikament jeħtieġu livell ogħla ta' appoġġ u jista' jkollhom bżonnijiet ta' kura aktar kumplessi. Hija għażla adattata għal dawk li m'għadhomx jistgħu jgħixu b'mod indipendenti minħabba problemi ta' saħħa jew ta' mobilità.

Filwaqt li ż-żewġ għażliet jipprovdu servizzi mfassla skont il-bżonnijiet tal-kura tal-individwu, id-djar tal-kura għall-anzjani tipikament joffru livell ogħla ta’ kura u appoġġ, inkluż akkomodazzjoni, ikliet, kura infermieristika, attivitajiet soċjali, u servizzi mediċi.

Min hu eliġibbli għall-kura residenzjali tal-anzjani?

L-eliġibilità għall-kura residenzjali tal-anzjani hija determinata permezz ta' Valutazzjoni tal-Kura tal-Anzjani, li tivvaluta l-bżonnijiet ta' kura ta' individwu u l-idoneità għat-tqegħid. Ġeneralment trid tissodisfa r-rekwiżiti ta' eliġibilità li ġejjin:

  • Ikollok 65 sena jew aktar
  • Ikollok ċittadinanza Awstraljana jew residenza permanenti
  • Agħmel valutazzjoni tal-bżonnijiet tal-kura biex tiddetermina jekk teħtieġx il-livell ta' kura pprovduta f'faċilità tal-kura tal-anzjani
  • Ikollok il-kapaċità li tħallas jew tikkontribwixxi (skont is-sitwazzjoni finanzjarja tiegħek)
  • Tkun qed tgħix fl-Awstralja meta tapplika għal servizzi residenzjali tal-kura għall-anzjani

Hemm xi eżenzjonijiet li jistgħu japplikaw - ikkuntattja lit-tim lokali tiegħek ta' valutazzjoni tal-kura tal-anzjani li jkunu jistgħu jgħinuk.

Lest biex nidħol - għandek id-disponibbiltà?

Ninsabu kuntenti ħafna li smajna li għażilt lil Oxa Care għad-dar il-ġdida tiegħek. Jekk jogħġbok ikkuntattja lit-tim amikevoli tagħna li jkun jista' jagħtik parir dwar postijiet vakanti u l-passi li jmiss.

Kif jistgħu japplikaw ir-residenti prospettivi?

L-ewwel, il-maniġer tal-faċilità tagħna se jistiednek għal intervista u jimla kwestjonarju ta’ qabel l-ammissjoni. Dan jgħin biex jiċċara l-kunsiderazzjonijiet finanzjarji u oħrajn li jħallu impatt fuq l-ammissjoni. Nistgħu nipprovdulek kopja lilek jew lil membru tal-familja tiegħek wara li titlesta. Nagħtuk ukoll Applikazzjoni għall-Ammissjoni li hija dokument aktar komprensiv li jipprovdilna d-dettalji kollha li neħtieġu qabel ma noffrulek post f’Oxa Care. Jekk jogħġbok imla u rritorna mill-aktar fis possibbli.

Xi tfisser b'approċċ ta' "kura ċċentrata fuq ir-residenti"?

Il-filosofija tagħna tal-kura ċċentrata fuq ir-residenti tfisser li nidentifikaw u nissodisfaw il-bżonnijiet ta’ kull resident u nittrattawhom b’kompassjoni, dinjità u rispett f’kull ħin. 

Aħna niksbu dan billi nwettqu valutazzjoni fil-fond mar-resident, qabel ma niżviluppaw pjan ta' kura personalizzat u apposta. Ma nużawx mudelli jew soluzzjoni waħda tajba għal kulħadd; minflok, inqattgħu ħin ma' kull resident u l-familja tiegħu biex nifhmu tassew x'jogħġbu, x'ma jogħġobhomx, u x'preferenzi għandhom sabiex inkunu nistgħu noħolqu programm apposta għalihom.

Kif iqabblu l-prezzijiet tiegħek ma' djar oħra tal-kura tal-anzjani f'Melbourne?

F'Oxa, aħna kburin li nwasslu valur ferm akbar u esperjenza residenzjali aħjar bi prezz komparabbli. Is-servizzi premium tagħna ma jiġux bi prezz premium; minflok, l-ispejjeż tagħna huma daqs il-medji tal-industrija, li jfisser li inti tikseb benefiċċji żejda u servizzi ta' kwalità għolja b'rata komparabbli ma' djar oħra tal-kura residenzjali għall-anzjani f'Melbourne. 

Noffru tliet tipi ta’ ħlas li jaqdu bżonnijiet finanzjarji differenti u l-prezzijiet tagħna huma negozjabbli. It-tim tagħna lest li jiddiskuti l-prezzijiet miegħek biex isib l-aħjar għażla għalik jew għall-maħbub tiegħek.

Still have questions?

Our care team are here to answer any questions you might have. Contact us, and we’ll get back to you soon.